Frequent asks.

A 20-minute call, then a discovery meeting on site or on video. We walk through your current environment, pain points, and goals, then deliver a scoped proposal within a week. No high-pressure sales, no multi-year lock-ins to sign up.

We serve organizations from 10-person professional offices up through ~500-seat multi-location businesses. Below 10 seats we're often over-scoped; above ~500 you're likely ready for an internal IT lead we'd co-manage with.

Most managed-IT onboardings complete in 2–4 weeks: documentation, agent deployment, security baseline, and staff introduction. Urgent engagements can compress to one week; project-based engagements (cabling, AV, surveillance) are scoped on their own timeline.

Managed IT is priced based on organization size. Project work (cabling, AV, surveillance) is quoted fixed price after a site survey. We share numbers early, no "we'll let you know" pricing games.

Yes. Every help-desk tech sits in our Fort Myers office. We don't outsource tier-1 to an offshore call center, a strong opinion we've held since day one.

Monitoring runs 24/7, and managed clients have an on-call engineer reachable after hours for emergencies. Nobody pays overtime rates for a password reset unless requested.

Yes. We run compliance engagements mapped to recognized frameworks and support audit and insurance questionnaires. Specific-to-industry detail lives on our healthcare and legal pages.

No, we help you meet its requirements and answer its renewal questionnaires. Proper MFA, EDR, backup, and training documentation frequently reduce premiums materially.

Yes. Greenwire holds a Florida EF (Electrical, Limited Energy) low-voltage license; our technicians work to NEC and BICSI standards, and every install is permitted where required.

Yes, pre-wire, trim-out, and final termination for new construction is a core practice. We coordinate with GCs and subs, follow the schedule, and deliver certified test results.

Absolutely. We frequently bid through architects, GCs, and owner's reps, and join design-review meetings when specified.

Usually, yes. We're vendor-agnostic across the major platforms (Cisco, Meraki, Ruckus, Aruba, Ubiquiti, Lutron, Crestron, Control4, Axis, Hanwha, Genetec, Milestone, etc.). If existing gear is supportable, we keep it; if it's end-of-life, we tell you.

Yes, most residential projects are retrofits on occupied homes. Our techs wear shoe covers, lay protection, and clean up daily. We coordinate with housekeepers, property managers, and designers as required.

We deploy Control4, Crestron, and Josh.ai most commonly, with Lutron for lighting and shades. Platform recommendations depend on home scale, owner preference, and integration with existing systems.

Usually, yes, we regularly take over Control4, Crestron, Lutron, and Sonos systems installed by prior integrators. We'll audit, document, and stabilize before proposing changes.

Lee, Collier, and Charlotte counties, from Punta Gorda south through Naples and Marco Island. Our Fort Myers office is central to the whole service area.

No trip-charge surcharges inside our normal service area. On-site projects (cabling, AV, surveillance) are quoted with travel already included.

Every client gets a hurricane-season readiness check each May, backup state, UPS battery health, shutdown procedures, and off-site failover plans. We stage replacement gear locally for post-storm dispatch.