Help Desk & Remote
Support.
Unlimited remote support from a local team that actually picks up. Average ticket response under 30 minutes, during business hours and after.
The approach
Built as a program,
Built as a program,
not a toolchain.
Your team should never wait on hold when something breaks. Our help desk is staffed by Greenwire technicians in Fort Myers, not an offshore call center, with direct access to your documentation, network, and history from minute one.
“We measure this service by what it prevents, not what it sells.” Greenwire Operating Principles
What we deliverEvery capability,
Every capability,
unpacked.
Four offerings delivered by one local team, with documentation, training, and quarterly review built into every engagement.
01Offering
Unlimited Remote Support
All standard support calls covered under a flat monthly rate. No per-ticket surprises.
- Phone, email, and portal ticketing
- Remote control and screen share
- Documentation-first workflow
- After-hours coverage available
02Offering
On-Site Dispatch
When remote isn't enough, a local tech rolls. Lee, Collier, and Charlotte counties covered.
- Scheduled preventive visits
- Emergency on-site dispatch
- Loaner hardware stocked locally
- Weekend and after-hours rates
03Offering
User Onboarding & Offboarding
New-hire setup and secure offboarding done right, before day one, not after.
- Standardized laptop imaging
- Account provisioning across M365/Google
- Day-one welcome packet
- Audit-logged offboarding
04Offering
Asset & License Tracking
Every device, every license, every warranty, tracked and renewed on time.
- Automated asset inventory
- Warranty + EOL tracking
- License true-up and right-sizing
- Renewal reminders before they lapse
Why it mattersOutcomes that
Outcomes that
actually ship.
These are the differences clients notice within 60 days of starting.
Flat-rate billing
Unlimited remote support under a predictable monthly fee. No nickel-and-diming.
Local people
Techs in Fort Myers who know your building, your network, and your staff.
Ticket history
Every ticket and every change tracked, so nothing gets rediscovered twice.
SLA-backed response
Written response-time commitments we hold ourselves to.
Where this fits
Built for the industries
Built for the industries
we know best.
Questions
Frequent asks.
-
Is support really unlimited?
For standard help desk and remote support, yes. Projects, major changes, and hardware are scoped separately so you always know what's included. -
Do you cover after-hours emergencies?
Yes. After-hours and weekend coverage is available on every plan; higher tiers include it at no additional cost.
The next step
Ready to harden your