Co-Managed
IT.
For organizations with an internal IT lead who needs bench depth, specialized skills, and 24/7 coverage without hiring a full team.
The approach
Built as a program,
Built as a program,
not a toolchain.
A one-person IT shop can't cover nights, weekends, vacations, and specialized work all at once. Co-managed gives your internal lead an entire team behind them, help desk overflow, project bench, security expertise, and 24/7 coverage, while keeping strategy in-house.
“We measure this service by what it prevents, not what it sells.” Greenwire Operating Principles
What we deliverEvery capability,
Every capability,
unpacked.
Four offerings delivered by one local team, with documentation, training, and quarterly review built into every engagement.
01Offering
Help Desk Overflow
Tier-1 tickets handled by our team so your internal staff stays focused on projects.
- After-hours + weekend coverage
- Vacation + sick-day backfill
- Tier-1 ticket triage
- Escalation to your team on demand
02Offering
Specialized Expertise
Firewall, cloud, M365, cybersecurity, networking, borrow the specialist you need.
- Vendor-certified engineers
- Architecture reviews
- Project-based engagements
- As-needed advisory hours
03Offering
Tool Sharing
Your team uses our RMM, ticketing, and documentation platforms, no per-seat license headaches.
- Shared ticketing system
- RMM + patch management
- Documentation platform
- Asset + license tracking
04Offering
After-Hours Coverage
Nights, weekends, and holidays covered by our SOC and on-call engineers.
- 24/7 on-call rotation
- Defined escalation procedures
- A named engineer on call
- Coverage through holidays
Why it mattersOutcomes that
Outcomes that
actually ship.
These are the differences clients notice within 60 days of starting.
Keeps your lead focused
Your IT manager spends time on strategy, not resetting passwords.
Covers the gaps
Vacation, illness, turnover, you're never single-point-of-failure.
Specialist on tap
Firewall rebuild or cloud migration? Borrow our specialists by the hour.
Scales with you
Start with overflow, grow into project work as needs change.
Where this fits
Built for the industries
Built for the industries
we know best.
Questions
Frequent asks.
-
Will you try to replace my IT manager?
No. Co-managed is specifically designed to augment, not replace. Your lead stays in charge of direction; we provide hands, expertise, and coverage. -
Who owns the tools and documentation?
You do. All documentation, asset inventories, and configurations are yours, exportable at any time.
The next step
Ready to harden your